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In-Home Services

We offer all of our services to be done in your home. This saves you the hassle of unplugging the computer and bringing it to us. This service is normally included free of charge with all of our other services.

Upgrades

We offer support for hardware upgrades, such as memory installation, at a very low rate. These upgrades can also usually be done in your home. We charge a flat fee of $50.00 for any and all hardware installation upgrades.

Remote Support

Occasionally we are able to provide remote support through a program called TeamViewer. We use this to solve simple problems, such as diagnose problems with e-mail or printing, all without having to come to your home. This allows us to determine whether an on-site service is needed. We offer remote support at $30.00 per session, or for free if a home call is needed and has been scheduled.

Data Transfer

We offer data transfer and backup at a low price compared to other national companies. This sometimes takes 2 to 4 hours to complete. We request that we be allowed to take your computer to our work area where we have the proper tools and equipment to do the transfer. After the job is completed, your computer will be returned and everything put back to working order prior to the job being completed. We charge a flat fee of $50.00 for data transfer.

Data Recovery

We offer data recovery for computer which have been damaged physically, or been damaged by viruses and malware. This service can take in excess of 12 hours depending on the damage, and we request that we be allowed to take your computer to our work area to attempt to recover the data. It is possible that data may not be recovered from the damaged drive, and would always inform you of this prior to doing any work. If data is recovered, it will be put on another data medium, such as DVD or a thumb drive, in order to be transferred to another hard drive, at your request. We charge between $75.00 and $100.00 for data recovery.

Diagnostics

DOC offers a solid diagnostics service. With experience, it is possible to identify the problem with your computer in a matter of minutes. It should be possible by just talking to you on the phone that the problem can be diagnosed without an on-site visit. After working on and diagnosing thousands of computers, problems tend to reoccur on a regular basis. A good technician should be able to give you a reason for your problem with a minimal amount of effort. This service is offered free to any customer.

Desktop Repair

We offer desktop repair if something happens to physically do damage to your desktop computer, such as a lightning strike. We can replace power supplies, motherboards, central processing units (CPUs), DVD/CD drives, hard drives, etc. Anything and everything that is in your computer can be replaced by us. We have experience in building and repairing hundreds of desktop computers. Charges for repair depend on the prices of parts, but labor will range between $50.00 and $100.00.

Virus/Malware Removal

This is one of our most used services. Viruses and malware are very easy to get in our technological age. Viruses can do serious damage to your computer and malware can slow your system down significantly over time. Malware is the most common seen threat on computers today. It wreaks havoc on your computers operating system and causes a substantial slow-down of your browser and operating system. In most instances, the malware or virus can be removed with little to no harm to your data, but there is a chance that the damage done can cause data loss. The sooner you get your computer cleaned, the better chance you have of keeping your important data. We charge a flat fee of $50.00 to remove all viruses and malware from your system.

Network Installation

We offer networking installation, such as installing a wireless network, or installing DSL or Cable service (after it has been ordered). If you buy the equipment, we charge $50.00 to come out, install the equipment, and set up your network.

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